Salesforce Training Manager - German Speaking

Hybrid working across UK, Germany, and France

Overview

An exciting opportunity has arisen for a Salesforce Training Manager to join a global organization undergoing a significant customer service transformation. This role is pivotal in enhancing the adoption and proficiency of Salesforce CRM and associated tools among sales and customer service teams across Europe.

Key Responsibilities

Training Development:
Design and produce engaging training materials, including e-learning modules, guides, tip sheets, tutorials, and videos, to support the customer service transformation program, system updates, and onboarding processes.
Program Management:
Oversee the EU sales and customer service training program, managing attendees, trainers, logistics, and communications in alignment with the transformation roadmap.
Training Delivery:
Conduct both onsite and online training sessions across sales and customer service functions, covering new initiatives, refresher courses, and new starter onboarding.
Performance Evaluation:
Establish KPIs to assess training effectiveness and implement improvements based on feedback and performance metrics.
Center of Excellence:
Develop a centralized repository for all training content, ensuring accessibility and consistency across the organization.
Localization:
Collaborate with country teams to tailor and localize training materials, considering process variations and language differences.
Adoption Monitoring:
Monitor and report on Salesforce and CPQ usage and adoption metrics, identifying areas for improvement and implementing strategies to enhance user engagement.
Support and Collaboration:
Assist with the creation of UAT scripts, support new support function inductions, and address sales and customer service queries as needed.

Reach out to find out more!