Lead Consultant – Salesforce CRM - Location: London - Hybrid or Remote with occasional office visits) - Salary: Competitive + Benefits
We’re representing a forward-thinking not-for-profit technology provider who are seeking a Lead Consultant to join their growing Salesforce-based team. This organisation delivers a specialist client recording system built on Salesforce.com CRM, widely used across housing, homelessness, and community-focused organisations.
As Lead Consultant, you’ll take ownership of building and configuring new customer systems, providing technical expertise, and training end-users. You’ll also act as a key point of contact for escalated technical support, while playing a leadership role in specific areas of responsibility within the team.
This is an excellent opportunity for a Salesforce professional looking to take on a blend of implementation, consultancy, training, and leadership responsibilities – all while working with an organisation that creates meaningful social impact.
Key Responsibilities
Analyse customer needs and business processes, then design and configure tailored Salesforce-based solutions.
Deliver Tier 2 technical support to existing customers, ensuring service-level targets are met.
Lead on designated projects or areas of responsibility within the team.
Demonstrate the system to prospective clients and support business development activities.
Provide training for customers and colleagues on Salesforce functionality.
Keep up to date with Salesforce releases and identify their relevance for customers.
Collaborate with colleagues across Product, Technical, and Business Development teams.
Experience
Minimum of 1 year working with Salesforce CRM (administration and solution design).
Experience managing databases and producing reports.
Proven track record of analysing customer requirements and translating them into system solutions.
Experience supporting and training both technical and non-technical users.
Previous customer-facing experience (commercial, office-based, or volunteering).
If this opportunity sounds exciting to you or anyone you know don't hesitate to get in touch by either applying or through my email below and be quick as interviews are currently in the process!
E: t.oreilly@tech-ohana.com
This opportunity won't be able to provide sponsorship and you will need to be UK-based.
information@tech-ohana.com